Refund Policy

Last Updated: January 1, 2026

At Best Online Marketing Course, we stand behind the quality of our courses and want you to be completely satisfied with your purchase. This Refund Policy outlines the terms and conditions for requesting refunds on our courses.

1. 30-Day Money-Back Guarantee

We offer a comprehensive 30-day money-back guarantee on all course purchases. If you are not satisfied with your course for any reason within 30 days of your purchase date, you may request a full refund.

1.1 Eligibility Criteria

To be eligible for a refund under our 30-day money-back guarantee:

  • You must request the refund within 30 days of your original purchase date
  • You must have completed less than 30% of the course content
  • You must not have downloaded more than 25% of the course materials
  • You must not have received a certificate of completion
  • This must be your first refund request for any course on our platform

1.2 Exclusions

The following purchases are not eligible for refunds:

  • Courses purchased more than 30 days ago
  • Courses where you have completed more than 30% of the content
  • Courses where you have already received a certificate
  • Special promotional bundles or discounted courses (unless otherwise stated)
  • Corporate or group purchases (subject to separate agreements)
  • Courses purchased using promotional credits or gift cards

2. How to Request a Refund

2.1 Refund Request Process

To request a refund, please follow these steps:

  1. Contact our support team at [email protected]
  2. Include your order number and the email address used for purchase
  3. Provide a brief explanation of your reason for requesting a refund (optional but helps us improve)
  4. Allow up to 3 business days for our team to review your request

2.2 Review Process

Once we receive your refund request, our team will:

  • Verify your purchase and eligibility
  • Review your course progress and usage
  • Process eligible refunds within 3-5 business days
  • Notify you via email of the refund status

3. Refund Processing

3.1 Refund Method

Refunds will be issued using the same payment method used for the original purchase. For example:

  • Credit card purchases: Refunded to the original credit card
  • PayPal purchases: Refunded to your PayPal account
  • Bank transfer purchases: Refunded via bank transfer to your account

3.2 Processing Time

Once approved, refunds are typically processed within:

  • Credit/Debit cards: 5-10 business days
  • PayPal: 3-5 business days
  • Bank transfers: 5-7 business days

Please note that the exact timing depends on your financial institution's processing times.

3.3 Partial Refunds

In certain circumstances, we may offer partial refunds for:

  • Technical issues that prevented course access
  • Course content that significantly differs from the description
  • Extraordinary circumstances evaluated on a case-by-case basis

4. Payment Plan Refunds

4.1 Installment Payments

If you enrolled using a payment plan:

  • You may request a refund within 30 days of your first payment
  • The refund will cover all payments made up to that point
  • Any remaining scheduled payments will be canceled
  • You will lose access to the course immediately upon refund approval

4.2 Missed Payments

If you miss a scheduled payment on a payment plan, your access may be suspended. To reinstate access, you must bring your account current. No refunds are provided for periods when access was suspended due to non-payment.

5. Course Updates and Changes

We regularly update our course content to reflect the latest industry trends and techniques. These updates do not entitle enrolled students to refunds. However, if a course is substantially changed or discontinued, enrolled students will:

  • Retain access to the original course content they purchased
  • Receive access to updated content at no additional charge
  • Be offered a suitable alternative if the course is discontinued

6. Technical Issues

6.1 Platform Issues

If you experience technical issues accessing your course:

  • Contact our support team immediately
  • We will work to resolve the issue within 48 hours
  • If the issue cannot be resolved, you may be eligible for a refund
  • Your 30-day refund window may be extended due to technical issues

6.2 User Technical Requirements

Refunds will not be provided if:

  • Your device does not meet our minimum technical requirements
  • You have inadequate internet connectivity
  • Technical issues are caused by your browser settings or software conflicts

7. Promotional Offers and Discounts

7.1 Discounted Courses

Courses purchased at a promotional price are subject to the same refund policy. The refund amount will be the actual price paid, not the original course price.

7.2 Bundle Purchases

If you purchase a course bundle:

  • The entire bundle must be refunded; individual courses cannot be refunded separately
  • The 30-day window applies from the date of bundle purchase
  • Usage limits apply across all courses in the bundle

8. Corporate and Group Purchases

Corporate and group license purchases may have different refund terms as specified in the purchase agreement. Please contact our corporate sales team at [email protected] for information about corporate refund policies.

9. Gift Purchases

If you purchased a course as a gift:

  • The refund request must come from the original purchaser
  • The gift recipient must not have accessed the course content
  • The 30-day window begins from the date of purchase, not activation

10. Abuse Prevention

We reserve the right to deny refund requests or suspend accounts if we detect patterns of abuse, including but not limited to:

  • Multiple refund requests across different accounts
  • Completing significant portions of courses before requesting refunds
  • Downloading all course materials before requesting refunds
  • Providing false information in refund requests

11. Chargebacks

If you initiate a chargeback with your payment provider instead of requesting a refund through our standard process:

  • Your account will be immediately suspended
  • You will lose access to all courses
  • We may dispute the chargeback with your payment provider
  • You may be permanently banned from future purchases

We strongly encourage you to contact us directly to resolve any payment disputes rather than initiating chargebacks.

12. Changes to This Refund Policy

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting to our website. However, any changes to the refund policy will not affect purchases made prior to the changes.

13. Contact Information

If you have questions about this Refund Policy or need assistance with a refund request, please contact us:

  • Email: [email protected]
  • Phone: +34 771 365 396
  • Address: C. Comadrona Severa, 2, 23380 Siles, Jaén, Spain

Our support team is available Monday through Friday, 9:00 AM to 6:00 PM (CET), and will respond to refund requests within one business day.